Terms of sale and refund policy

Who sells the report

Vehicle history reports on vingear.com are sold by:

These terms apply to every report you buy. Our general terms of use also apply.

What you buy

• One vehicle history report for the VIN you entered, shown on a private web page and sent to your email as a link.
• The report shows the records our data provider returns for that VIN: title brands (for example salvage, junk, flood, rebuilt), title records with dates and odometer readings, and junk yard, salvage yard and insurance records.
• The records come from state titling agencies and from businesses that report to them. Not every event is reported, and records can be late, incomplete or wrong. A report without records does not prove that a vehicle was never damaged, stolen or repaired.
• The report is information to help you decide. It is not an inspection or a guarantee about the vehicle. Have the vehicle checked by a mechanic and compare the VIN on the vehicle with its title before you buy.
• The report never contains owner names, addresses or plate numbers.

Price and payment

The price is shown in U.S. dollars on the order page before you pay. It is a one-off payment, not a subscription. Card payments are processed by Stripe; we never see or store your card details.

Delivery

The report is usually ready within a minute after payment. If our data provider is slow, we keep trying for up to 2 hours. Your report link stays available; keep the email we send you.

Your right to cancel

The report is digital content delivered straight away. When you order, you ask us to deliver it immediately and agree that you lose the right to cancel once it is delivered. If you are a consumer in the UK or the EU, this is the exception for digital content in the cancellation rules. Your other legal rights are not affected.

Refunds

• No records: if our data provider has no history data for the VIN, we refund the full price automatically.
• Not delivered: if we cannot get the report within 2 hours, we refund the full price automatically.
• Something wrong: if the report does not open, belongs to a different VIN, or has another problem, contact us within 30 days with your order number. We will fix it or refund you.
• Refunds go back to the card you paid with and usually show within 5 to 10 working days.
• A typing mistake in the VIN is not a fault of the report, but write to us: if the report has not been opened, we will usually help.

Liability

We are not responsible for records that the reporting sources did not report or reported wrongly. To the extent the law allows, our liability for a report is limited to the price you paid for it. Nothing in these terms limits liability that cannot be limited by law.

Contact

Email hello@vingear.com or use the contact form, with your order number (it starts with VG-).