Refund policy

Automatic refunds: you do not need to ask

• No records for your VIN: if our data provider has no history data for the VIN, we refund the full price automatically.
• Report not delivered: if we cannot get your report within 2 hours after payment, we refund the full price automatically.

We email you when a refund is made.

Refunds you can ask for

Contact us within 30 days of your order if:

• the report does not open or is incomplete;
• the report is for a different VIN than the one you entered;
• you were charged twice for the same order.

We will fix the problem or refund you in full. A typing mistake in the VIN is not a fault of the report, but write to us anyway: if the report has not been opened yet, we will usually help.

When we cannot refund

A report shows what was officially recorded for the VIN. We cannot refund a delivered report because it shows no problems, or because you decided not to buy the car. A clean report does not prove a car was never damaged, so always have the car inspected too.

How to ask for a refund

1. Email hello@vingear.com or use the contact form.
2. Give your order number (it starts with VG-) and tell us what went wrong.
3. We reply within one working day: Monday to Friday, 9 am to 5 pm Eastern Time (ET).

When the money arrives

Refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 working days.

More details

This policy is part of our terms of sale. Your legal rights as a consumer are not affected.